{"id":413,"date":"2026-03-17T13:44:11","date_gmt":"2026-03-17T12:44:11","guid":{"rendered":"https:\/\/residencepadma.com\/?page_id=413"},"modified":"2026-03-18T14:03:24","modified_gmt":"2026-03-18T13:03:24","slug":"terms-conditions-residence-padma","status":"publish","type":"page","link":"https:\/\/residencepadma.com\/index.php\/terms-conditions-residence-padma\/","title":{"rendered":"TERMS &amp; CONDITIONS \u2013 RESIDENCE PADMA"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.27.6&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top left&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0.89) 30%|rgba(255,255,255,0) 80%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(255,255,255,0.89)&#8221; background_color_gradient_start_position=&#8221;30%&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0)&#8221; background_color_gradient_end_position=&#8221;80%&#8221; background_image=&#8221;https:\/\/residencepadma.com\/wp-content\/uploads\/2026\/03\/1000_F_802613341_1Ll9ZiubJnE3FpKHC1qJZrqx11dQgUks.jpg&#8221; custom_padding=&#8221;12vw|0px|0|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Raleway|700|||||||&#8221; header_font_size=&#8221;80px&#8221; header_line_height=&#8221;1.2em&#8221; header_5_font=&#8221;Raleway|700||on|||||&#8221; header_5_text_color=&#8221;#000000&#8243; header_5_font_size=&#8221;20px&#8221; header_5_letter_spacing=&#8221;0.5em&#8221; header_5_line_height=&#8221;1.8em&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;5%&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;32px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_5_font_size_tablet=&#8221;14px&#8221; header_5_font_size_phone=&#8221;12px&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5><\/h5>\n<h1>Conditions G\u00e9n\u00e9rales de Vente (CGV)<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About Us&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#termsenglish&#8221; button_text=&#8221;READ IN ENGLISH&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E09900&#8243; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|700|||||||&#8221; button_use_icon=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Raleway|700|||||||&#8221; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_6_font=&#8221;Raleway|700||on|||||&#8221; header_6_font_size=&#8221;16px&#8221; header_6_letter_spacing=&#8221;5px&#8221; header_6_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; module_id=&#8221;termsfrench&#8221; sticky_enabled=&#8221;0&#8243; custom_margin=&#8221;||160px||false|false&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Tarifs &amp; Taxes<\/b><br \/>Les tarifs sont indiqu\u00e9s en EUR et\/ou MUR et incluent les taxes applicables, sauf indication contraire.<br \/>Des variations de taux de change peuvent s\u2019appliquer.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Taxe de s\u00e9jour<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Une taxe de s\u00e9jour de 3 \u20ac par personne et par nuit est appliqu\u00e9e \u00e0 tous les clients non r\u00e9sidents.Les r\u00e9sidents mauriciens en sont exempt\u00e9s sur pr\u00e9sentation d&#8217;une carte nationale d&#8217;identit\u00e9 valide lors de l&#8217;enregistrement.<br \/>L&#8217;\u00e9tablissement se r\u00e9serve le droit de modifier la facture finale si un justificatif de domicile n&#8217;est pas fourni.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Politique de Paiement<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Tarifs flexibles : le paiement peut \u00eatre exig\u00e9 avant l\u2019arriv\u00e9e ou au moment du check-in.<br \/>Tarifs non remboursables : 100 % du montant total du s\u00e9jour est pr\u00e9lev\u00e9 au moment de la r\u00e9servation.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Politique d\u2019Annulation<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Tarifs flexibles : annulation gratuite selon le d\u00e9lai indiqu\u00e9 lors de la r\u00e9servation.<br \/>Tarifs non remboursables : r\u00e9servations non remboursables, non modifiables et non annulables.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Check-in \/ Check-out<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Check-in : \u00e0 partir de <strong>14h00<\/strong><br \/>Check-out : jusqu\u2019\u00e0 <strong>11h00<\/strong><br \/>Les arriv\u00e9es anticip\u00e9es et d\u00e9parts tardifs sont soumis \u00e0 disponibilit\u00e9 et peuvent entra\u00eener des frais suppl\u00e9mentaires.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Occupation<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Seuls les clients enregistr\u00e9s sont autoris\u00e9s \u00e0 s\u00e9journer dans l\u2019\u00e9tablissement.<br \/>Tout invit\u00e9 suppl\u00e9mentaire doit \u00eatre d\u00e9clar\u00e9 \u00e0 l\u2019avance et peut entra\u00eener des frais additionnels.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Politique relative aux enfants<\/b><br \/>Les enfants sont les bienvenus.<br \/>0-5 ans: S\u00e9jour gratuit dans la chambre des parents.<br \/>6-11 ans: Chambre gratuite dans la chambre des parents ; formule repas \u00e0 30 % du tarif adulte.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Formule Demi-Pension<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Notre formule Demi-Pension (petit-d\u00e9jeuner et d\u00eener) est propos\u00e9e par personne par nuit et comprend :<br \/>Petit-d\u00e9jeuner quotidien<br \/>Menu du soir \u00e0 3 plats.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">\u00c0 noter :<br \/>La demi-pension doit \u00eatre s\u00e9lectionn\u00e9e lors de la r\u00e9servation et ne peut \u00eatre ajout\u00e9e en haute saison.<br \/>Le menu est pr\u00e9par\u00e9 quotidiennement par le chef ; les plats \u00e0 la carte ne sont pas inclus.<br \/>Les \u00e9v\u00e9nements sp\u00e9ciaux (No\u00ebl, Nouvel An, soir\u00e9es buffet \u00e0 th\u00e8me, etc.) ne sont pas inclus et peuvent faire l\u2019objet d\u2019un suppl\u00e9ment.<br \/>Veuillez nous informer \u00e0 l\u2019avance de tout r\u00e9gime alimentaire particulier.<\/p>\n<p class=\"p2\" style=\"text-align: left;\"><b>Dommages &amp; Responsabilit\u00e9<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Les clients sont responsables de tout dommage caus\u00e9 durant leur s\u00e9jour.<br \/>La R\u00e9sidence Padma se r\u00e9serve le droit de facturer les frais de r\u00e9paration ou de remplacement.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Effets Personnels<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">La R\u00e9sidence Padma d\u00e9cline toute responsabilit\u00e9 en cas de perte, de vol ou de dommage des effets personnels.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Force Majeure<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">La R\u00e9sidence Padma ne pourra \u00eatre tenue responsable des perturbations dues \u00e0 des \u00e9v\u00e9nements ind\u00e9pendants de sa volont\u00e9 (catastrophes naturelles, d\u00e9cisions ou restrictions gouvernementales, etc.).<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><b>Droit Applicable<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Les pr\u00e9sentes conditions sont r\u00e9gies par les lois de la R\u00e9publique de Maurice.<\/p>\n<h4 class=\"chakra-heading cb-title-text d-1rjnyg5\" style=\"text-align: left;\"><strong>Politique en mati\u00e8re de SMS et messages texte<\/strong><\/h4>\n<p class=\"chakra-text cb-text d-1ldlshe\" data-be-text=\"true\" style=\"text-align: left;\">Nous utilisons une plateforme de messagerie client pour communiquer avec vous au sujet de votre s\u00e9jour. En nous communiquant votre num\u00e9ro de t\u00e9l\u00e9phone pendant le processus de r\u00e9servation, vous consentez \u00e0 recevoir des SMS de la propri\u00e9t\u00e9.<\/p>\n<p class=\"chakra-text cb-text d-1ldlshe\" data-be-text=\"true\" style=\"text-align: left;\"><strong>Objectif\u00a0: <\/strong>Des SMS peuvent \u00eatre utilis\u00e9s pour vous envoyer des instructions pour l&#8217;enregistrement, des informations d&#8217;acc\u00e8s, des informations sur la disponibilit\u00e9 de la chambre, et pour r\u00e9pondre \u00e0 vos demandes pendant votre s\u00e9jour.<\/p>\n<p class=\"chakra-text cb-text d-1ldlshe\" data-be-text=\"true\" style=\"text-align: left;\"><strong>D\u00e9sactiver\u00a0: <\/strong>Vous pouvez d\u00e9sactiver la r\u00e9ception de SMS \u00e0 tout moment en r\u00e9pondant STOP \u00e0 n&#8217;importe quel message re\u00e7u. Vous recevrez un message de confirmation finale, puis plus aucun SMS ne sera envoy\u00e9.<\/p>\n<p class=\"chakra-text cb-text d-1ldlshe\" data-be-text=\"true\" style=\"text-align: left;\"><strong>Assistance\u00a0: <\/strong>Si vous rencontrez des probl\u00e8mes ou avez besoin d&#8217;assistance, vous pouvez r\u00e9pondre HELP ou contacter la r\u00e9ception directement.<\/p>\n<p class=\"chakra-text cb-text d-7n8cyi\" data-be-text=\"true\" style=\"text-align: left;\"><strong>Confidentialit\u00e9 des donn\u00e9es mobiles\u00a0: <\/strong>Aucune information sur vos coordonn\u00e9es mobiles ne sera partag\u00e9e avec des tiers ni des affili\u00e9s \u00e0 des fins de marketing ou promotionnelles. Les donn\u00e9es d&#8217;acceptation de la r\u00e9ception de SMS et le consentement ne seront pas partag\u00e9s avec des tiers.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#termsfrench&#8221; button_text=&#8221;LIRE EN FRANCAIS&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E09900&#8243; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|700|||||||&#8221; button_use_icon=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][et_pb_text module_id=&#8221;termsenglish&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Raleway|700|||||||&#8221; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_6_font=&#8221;Raleway|700||on|||||&#8221; header_6_font_size=&#8221;16px&#8221; header_6_letter_spacing=&#8221;5px&#8221; header_6_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Rates &amp; Taxes<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">All rates are quoted in Euros (EUR) and\/or Mauritian Rupees (MUR) and include applicable taxes unless otherwise stated.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">Exchange rates may apply where relevant.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Tourist Tax<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">A tourist tax of \u20ac3 per person per night applies to all non-resident guests aged 12 years<\/p>\n<p class=\"p1\" style=\"text-align: left;\">and above. Children under 12 years old are exempt from the tourist tax. Mauritian residents are exempt upon presentation of a valid National Identity Card at check-in.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">The property reserves the right to apply the tourist tax if valid proof of age or residency is not provided.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Payment Policy<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Flexible rates: payment may be required prior to arrival or at check-in. Non-refundable rates: 100% of the total stay is charged at the time of booking.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Cancellation Policy<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Flexible rates: free cancellation applies according to the cancellation deadline<\/p>\n<p class=\"p1\" style=\"text-align: left;\">specified at the time of booking. Non-refundable rates: bookings are non-refundable, non-modifiable, and non-cancellable.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">No-Show Policy In case of no-show, the total amount of the reservation will be charged.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Check-in \/ Check-out<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Check-in: from 14:00<\/p>\n<p class=\"p1\" style=\"text-align: left;\">Check-out: until 11:00<\/p>\n<p class=\"p1\" style=\"text-align: left;\">Early check-in and late check-out are subject to availability and may incur additional charges.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Occupancy Policy<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Only registered guests are permitted to stay at the property. Any additional guests must be declared in advance and may be subject to extra charges.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Children Policy<\/strong><br \/>Children are welcomed at the property.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">0\u20135 years old : Stay free of charge when sharing existing bedding with parents.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">6\u201311 years old : Room is free when sharing with parents; meal plan charged at 30% of the adult meal plan rate.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">12 years and above : Considered adults and charged at the full adult rate. Baby cots are subject to availability.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Half Board Policy<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Our Half Board package (Breakfast &amp; Dinner) is priced per person, per night and includes:<\/p>\n<p class=\"p1\" style=\"text-align: left;\">1.<span class=\"s1\"> <\/span>Daily breakfast<\/p>\n<p class=\"p1\" style=\"text-align: left;\">2.<span class=\"s1\"> <\/span>3-course set dinner menue<\/p>\n<p class=\"p1\" style=\"text-align: left;\">Please note:<\/p>\n<p class=\"p2\" style=\"text-align: left;\">Half Board must be selected at the time of booking and cannot be added during peak season.<\/p>\n<p class=\"p2\" style=\"text-align: left;\">The set menu is prepared daily by the Chef, \u00e0 la carte items are not included.<\/p>\n<p class=\"p2\" style=\"text-align: left;\">Special events (Christmas, New Year&#8217;s Eve, themed buffet nights, etc.) are not included and may be subject to a supplement.<\/p>\n<p class=\"p2\" style=\"text-align: left;\">Any special dietary requirements must be communicated in advance.<\/p>\n<p class=\"p2\" style=\"text-align: left;\"><b>Damages &amp; Liability<\/b><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Guests are responsible for any damage caused to the property during their stay.<\/p>\n<p class=\"p1\" style=\"text-align: left;\">Residence Padma reserves the right to charge for repair or replacement costs if necessary.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Personal Belongings<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Residence Padma is not responsible for the loss, theft, or damage of guests\u2019 personal belongings.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Force Majeure<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">Residence Padma shall not be held liable for cancellations or disruptions caused by<\/p>\n<p class=\"p1\" style=\"text-align: left;\">events beyond its reasonable control, including natural disasters, government restrictions, or government actions.<\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>Governing Law<\/strong><\/p>\n<p class=\"p1\" style=\"text-align: left;\">These terms and conditions are governed by the laws of Mauritius.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente (CGV)Tarifs &amp; TaxesLes tarifs sont indiqu\u00e9s en EUR et\/ou MUR et incluent les taxes applicables, sauf indication contraire.Des variations de taux de change peuvent s\u2019appliquer. Taxe de s\u00e9jour Une taxe de s\u00e9jour de 3 \u20ac par personne et par nuit est appliqu\u00e9e \u00e0 tous les clients non r\u00e9sidents.Les r\u00e9sidents mauriciens en [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-413","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/pages\/413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/comments?post=413"}],"version-history":[{"count":9,"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/pages\/413\/revisions"}],"predecessor-version":[{"id":465,"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/pages\/413\/revisions\/465"}],"wp:attachment":[{"href":"https:\/\/residencepadma.com\/index.php\/wp-json\/wp\/v2\/media?parent=413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}